Shipping Policy

At Xencora Store, we are committed to delivering quality products safely and on time across Pakistan.

Order Processing

• All orders are processed within 1–2 business days after confirmation.
• Once your order is confirmed, it is prepared and handed over to our delivery partner.

Delivery Time

• Estimated delivery time is 3–7 business days, depending on your location.
• Delivery times may vary due to public holidays, weather conditions, or courier delays.

Shipping Coverage

We currently deliver nationwide across Pakistan.

Order Confirmation

Customers are requested to provide accurate contact details and remain available for order confirmation. Orders that cannot be confirmed may be cancelled.

Prepaid Orders

For prepaid orders, once your order has been confirmed and processed, it cannot be cancelled after dispatch.

If a prepaid order is returned due to customer refusal, unavailability, an incorrect address, or any reason not caused by Xencora Store or the courier, the payment will not be refunded.

Cash on Delivery (COD)

For Cash on Delivery orders, customers are expected to receive their confirmed orders. Repeated refusal of confirmed orders may result in future COD orders being declined.

Incorrect or Damaged Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with clear photos of the product and packaging. Our team will review the issue and provide an appropriate solution.

Need Help?

If you have any questions about shipping or your order, please contact our customer support team. We are always happy to assist you